Q. How to purchase my order on the site?

To order your purchase:-

- Click “Add to cart” button on the products you wish to purchase.

- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.

- You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.

Q. How to change my account personal information and shipping address?

- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.

- From here, you need to select your shipping methods and click “next” button.

- Next you'll need to choose your payment method then click “next” button.

- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.

- Click “Confirm Order” to complete the order.

- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

- Click on “Forgot Password?” and fill your email that used to register the account in the box.

Q. Can I cancel an existing order that have been made?

- Click Submit.

- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

- Yes, only if the order is still on pending status.

Q. What is the product's transaction currency?

- Please send an email to our customers service email at support@oasisswiss.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.

Q. How long does the delivery usually takes?

- All products transaction currency will be done in MYR.

Q. I still have doubts!

- Delivery usually will takes about 7 to 30 working days.